The methods of communication used between businesses and customers are evolving — as are the ways in which investors and suppliers communicate with businesses. While the communications standard has been traditional PSTN (public switched telephone network) for many decades, technology is advancing to match corporate demand. VoIP enables you to make and receive calls over […]
How To Use Call Recording To Improve Customer Service
Are you looking for ways to improve customer service? Here are the best ways on how to use call recording to improve customer service effortlessly. 1 – Taking Notes It’s hard to take notes when speaking to a customer on the phone. Knowing that the call is being recorded takes the pressure off. After the […]
Top Tips You Need To Choose The Best Phone System for Your Call Centre
The use of VoIP phone systems for both external and internal communications is increasing in popularity among organisations. However, not all systems are designed and manufactured equal. As such, these systems are appropriate for use in call centres. Many of them lack the necessary features to handle large volumes of calls. How Are Call Centres […]
Should You Use Customer Service Assessment Test? What Is The Significance?
There is no doubt that brilliant customer service is the blood of any organization. If your customer service is not good, then you might find yourself behind. There is no point of working just on your services and products when the consumers expect good customer service too. What you can do is you can do […]
What Is A UPS
A UPS (also known as an uninterruptible power supply) is a device designed to allow a computer or data centre to continue running even after a power failure. It gives the user a few minutes of working time, which allows him/her to save and shut down the computers safely. A UPS also provides additional protection […]
What Is An Uninterruptible Power Supply (UPS)?
An uninterruptible power supply (UPS) is a piece of equipment that powers your computer or other electrical appliances to keep them running for a while in the event of a power cut. At the same time, UPS devices protect computers and equipment in the comms room from power surges. The main element of a UPS […]
Why Is Mobile Marketing So Important For Your App?
Congratulations on building your app! It must be flawless, especially if you worked with a great designer like Apps In The Sky for the UX. Well, you must have high hopes for the app. Unfortunately, things might not go well, especially if you missed a very crucial step. That is, you didn’t create a way […]