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VoIP Can help Small Businesses Scale for Growth

VoIP Can help Small Businesses Scale for Growth

By: SMITH THOMPSON

If you want to scale your business, then using a VoIP system is the best way to do it successfully. this system can add features as your business grows and you only have to pay for what you use. When you start looking at a cloud telephone system you have to consider the provider’s ability to customise its technology for any business. In this article, we are going to discuss how you can scale your business successfully with cloud phone services.

How VoIPs Help You Scale?

Every growing business has one thing in common i.e. they all require the ability to scale up or down as the business grows. A cloud phone allows businesses to have an unlimited number of phone lines dependent on internet connection. For start-up businesses growing is like growing pains which they can’t avoid. With a cloud-based phone system, they can tackle such new opportunities as they grow without having to incur unnecessary expenses, downtimes, and hassle. All while appearing bigger than they are by taking benefit of the multiple VoIP business technology features.

If you are back from opportunities because of your existing phone system isn’t flexible enough or costs a lot to expand, or you feel trapped in an outdated technology that is hard to manage then you are at loss. But the good news for small office telephone system businesses is that they have a lot more options in cloud-based phone systems today.

Pros of a VoIP

VoIP Equipment Guide 2021: Types of Hardware + Top Manufacturers | GetVoIP

  • Fast to Set Up: some telephone systems need a lot of time to set up. For instance, a dedicated VoIP phone system on your site might need multiple visits by an installation team, and training sessions to learn a complicated system. A cloud system is much closer to ‘plug and play’.
  • Easy Management: VoIPs provide businesses a web-based management portal to configure users and features. As a business owner, you need to look for a phone service whose dashboard is easier to understand use, for a non-telecom professional.
  • Avoid Expensive Hardware: with a business VoIP, there is usually less hardware involved besides the phones themselves. Hence, you do not have to worry about purchasing, maintaining and upgrading hardware or even the software like a PBX switchboard. Is saves your capital expenses and reduces your internal maintenance expenses.
  • Easy to understand and Predictable billing: in the old corporate days, there used to be meetings about high phone bills. Those bills were mostly driven by pricey hardware that was maintained on-premise like a bulky PBX switchboard box and by complicated additional charges and complexed discount formulas. Businesses had to hire a consultant to audit the phone bills and help them cut down the cost. Now with cloud phone services businesses can understand the value of understanding billing system easily. A internet phone is built on a flat monthly cost, along with any add-on rates clearly identified, it can save a lot of management time. Also, it helps businesses in controlling costs since it is more predictable, and you can accurately budget.
  • Get More Leverage with More Features: for small and midsize businesses have the option to get the type of feature which large enterprise telephone systems take for granted, however, without the enterprise cost. You can also get features easily like conference calling, auto attendants and call logs to handle direct incoming phone calls. And while businesses can piece together such feature from a range of service providers, there is less complex when you get them through a single service provider, you can manage them with a single interface and get a single consolidated billing.
  • Unified Communications (UC): often Unified Communications is an extra feature, and for businesses that do heavy telephone work, it can lend significant efficiency. UC means that you can use other devices seamlessly like computers for taking and placing calls, getting voicemails sent to your email and other integrated features. It can save the user time and allows them to be more productive. For example, if you are working on your laptop and want to make a phone call, you can do so instantly and there from your laptop. If you have to check voicemails, then you can go to your emails and find your voicemail along with other messages.
  • Emergency Capabilities: you might have heard that cloud systems are unable to have emergency directory services. Even though it is a common rumour, actually that is all it is. The true fact is that you can call anybody, anywhere. The only restriction is that emergency services might have a tough time pinpoint your location from cell towers since you use internet connection instead of a copper landline.

Strategies for VoIPs

Create Synergy by Pairing with Other Tools

When you shop for cloud phone services for your business, you also will need to look out for features such as chat, video conferencing and mobile apps along with the ability to access the complete system online through a portal. All of these are significant in their own way and whenever these are used together it can help enhance efficiencies in your communication process. The best telephone systems should not only allow your customers to talk with your representatives. They also need to monitor these interactions within your CRM and match them with previous or scheduled video conferences or chats. This way you could easily refer to the past chat conversations, such as, whilst on the phone with a caller. Fortunately, there are tools out there which can bring all these together in one centralised platform.

Bottom line: the bottom line is that you need to consider these benefits when you review your telephone system requirements. And if you have not reviewed your telephone bills or business telephone system in a while, you need to do it soon. A log has been changed in the last 5 years. It pays to see what options are available, and how the right VoIP can help your company scale rather than getting in your way.

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