Things to Check before Implementing a Hosted PBX Solution

By: Aiza Gill

Having a PBX solution implemented in your company can help you handle your incoming calls in an efficient way. By offering your customers proper assistance, you can help improve your business and make it a real success story. However, you need to keep in mind that whether you opt for a conventional PBX system or opt for a hosted PBX solution, you will always have to consider a few important points first. Here are a few things to check before you opt for a hosted PBX service provider:

  • It is important to ensure that you have the infrastructure needed to start using a hosted PBX service. A good idea is to work with a service provider and have them review your current network infrastructure first. They will check it for compatibility and offer advice as well. You would require certain tools and equipment to start using the service. For instance, you need to have Power-over-Ethernet switches to make use of a hosted PBX service. In the absence of a compatible switch, you will not be able to use the service.
  • Be sure to educate yourself about the security of your hosted PBX system. Many businesses do not realize the importance of keeping their system secure. The use of the internet makes it less secure, but you can use certain tools to enhance security. Similarly, you need to talk to the service provider and ask them about the tools they are using to ensure better security. Not paying attention to this point could cost you dearly, so ensure that your PBX system is safe and secure.
  • Check the quality of your connection. You have to bear in mind that you will be using a hosted service the quality of which depends directly on your internet connection. Therefore, it is a good idea to evaluate the quality of your broadband connection before investing in a PBX system. You should always check the jitter first, which is the result of a congested network. It can keep you from enjoying a steady stream of data packets. Similarly, you should also check latency and packet loss. If you are opting for a hosted PBX system, you need to ensure that your connection does not experience any packet loss. You will notice a change in voice quality even when there is a 1% packet loss.
  • Be sure to ask your service provider about what happens when the internet connection is down. In most cases, they get an out-of-order tone, but some service providers have the option to send callers to a voicemail where you can access their message later. So, be sure to check the availability of such features.

The fact of the matter is that opting for a hosted PBX solution is a great idea, but you need to consider your unique circumstances first. Ensure that you have the infrastructure to manage the service. You should also ensure that your internet connection is fast enough to deliver impeccable service. And of course, you should conduct your research and opt for a reputable service provider who knows how to deliver secure PBX service.

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