Customer support is an integral part of any business and it plays a crucial role while buying something for a longer period predominantly. Internet Service Providing companies try their best by incorporating various kinds of customer supports so they meet their customers at their comfort level.
The usual customer support offered by any internet service provider can have chat support where a live representative answers all the queries right away. Alternatively, some people prefer to write, send screenshots so they can email or generate a ticket, customers who prefer to be heard just dial the customer support department.
Considering the role of the internet in our personal and professional lives, we can safely say that we can’t go a few hours without it functioning up and running. Therefore, a huge chunk of potential customer’s test, read reviews, and ask around before subscribing to any ISP.
Why? Because they understand the sensitivity involved if the internet connection is not working for a couple of hours and the unavailable customer support. Such tiny factors when overlooked can cause agitation, which can last for as long as you have this service.
In this article, we will be sharing the four best ISP for customer support in 2021. We are certain, there could be more than four ISPs that are delivering excellent customer support, however, we would be just shedding some light on just 4 here. So, without further delay, let’s get started:
Xfinity
With a speed of 2 Gbps, Xfinity has become the favorite choice of millions of people and businesses in the US. It offers a yearly or a two years’ contract. You can avoid these long-term contracts by paying around $10 per month and sign up for the contract-free option. It puts some load on your wallet but ensures that you don’t stick to the plan till it ends. You are free to relocate or switch without paying any termination fee. Xfinity users can have access to many hotspots in America. Xfinity has a user-friendly customer support team and this is one of the major reasons why it enjoys the love of over 111 million subscribers.
Spectrum
Offering a versatile range of bandwidths, you can set the package based on your needs. Spectrum’s basic package comes up for around $44.99 per month, offering a speed of 100 Mbps. If you have to use the service on multiple devices or have more users, you can increase the bandwidth up to 1 Gbps. And don’t worry about consuming it calculatedly because there are no data limits. Spectrum channel lineup is also one of the most in-demand factors for customers to purchase and stick to it for years. When it comes to customer support, it is where Spectrum always satisfies its potential and already existing customers.
AT&T
AT&T has been an old but well-known player in the telecommunication market. It offers adaptable packages to give the best internet service. The standard package has three options of 100, 300, and 1000 Mbps. Moving on, it has the two fastest internet plans that work on fiber optic cables. These packages can give you a speed of up to 1 TB. We’ll recommend going with the 1 Gb plan as it has no data limits. AT&T offers a 5 Mbps plan for people who can’t afford to pay for expensive internet packages. Its customer support is where it stands high amongst many. An American Customer Satisfaction Index (ACSI) Report gave AT&T 62/100 points for its customer support.
Cox
You can buy a package of 10 Mbps for $29.99 per month or 1 Gbps for $99.99 per month. However, you’ll have to face data limits of around 1024 Gb for every package. Cox is also not a widely spread network in the United States, as it is available in only 18 states yet. However, it has good communication with its customers and is looking to build a strong relationship with new and old customers.
Final Thoughts
The best ISP in terms of customer support in 2021 might not be the same in 2023 but the ISPs we have mentioned in the discussion above have been winning public loyalty and satisfaction for decades.
